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Returns Policy

Bella Bathrooms | Returns and Credits

Goods will only be accepted for credit if the following conditions are met:

  • All returns are subject to a minimum 15% handling fee.
  • The returns are pre-arranged with Bella Bathrooms & Tiles prior to returning the items.
  • The product is in its original packaging and the packaging is not damaged or marked.
  • The product is in a sellable condition and is complete.
  • The product is not a special-order item.
  • It is within a 15-day period from delivery/collection date.
  • The batch is still in stock or valid, applicable to tile, mosaic, and consumable products.
  • Refund payments will take up to 10 working days to be processed.

Warranties and Liability

All warranties are carried by the manufacturers. Bella Bathrooms does not accept liability for products directly. If the goods are not installed by a registered or qualified installer, all warranties and guarantees are nullified. Bella Bathrooms is not responsible for the correct installation of goods purchased.